Pacific Century added a link to a chain forged decades ago when it named a veteran of the old BankAmerica as CEO. Page 3
WASHINGTON
Merrill Lynch is denying that its fast-growing banking business threatens the Bank Insurance Fund. Page 5
Citigroup plans to expand Associates' credit card group in Texas. Page 5
COMMUNITY BANKING
A North Carolina bank with a novel name is reaching its customer and asset goals well ahead of schedule. Page 6
INVESTMENT PRODUCTS
Plans by Scudder and Invesco to put loads on their mutual funds highlight the increasing importance of advisers. Page 7
INSURANCE PRODUCTS
Juniper, a two-week-old online bank, is offering insurance through an alliance with Answer Financial. Page 7
CARDS
First Data, the largest processor of general-purpose bank card accounts, is aiming for the top spot in private-label accounts. Page 8
MORTGAGES
OpenClose.com is preparing to test a wireless Internet mortgage system that focuses on traditional brokers. Page 9
TECHNOLOGY
Misuse of e-mail can drive customers away for good, experts said at a call center conference. Page 12
MARKETS
MetLife and John Hancock shares soared after the two companies reported earnings surges. Page 19
State Street's CEO says the company may try to expand its private client business by buying one or two smaller firms. Page 19
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